Terms and Conditions
By signing the Agreement, the Renter acknowledges that he/she has read these Conditions, and will be bound by them. The Conditions and the Agreement are inseparable. The Agreement and Conditions will not cease to be valid also after the Vehicle has been returned.
The Qualification of the Drive
All the drivers must be at least 21 years old and must have an experience of driving a car for at least 1 year. The driver must have valid driving license and passport. International driving license is required only in case the national driving licenses are not valid in Republic of Armenia or not given in Latin letters.

Driver's license issued in countries that have signed the Vienna Convention are valid In the Republic of Armenia.
Authorized Operator of the Vehicle
According to the Agreement, the Vehicle must only be driven by the Renter or any other person who has been authorized by Hertz at the commencement of the rental by noting his/her details in the Rental Agreement as an additional driver. The Customer agrees that he/she will not allow anyone (including himself/herself) to drive the Vehicle: 
A) who does not fulfil the minimum requirements of Hertz or law regarding age, possession of a valid driving license and/or any other minimum requirements; 
B) who is under the influence of alcohol, drugs or any other substance impairing consciousness or ability to react, or who is fatigued.

Driver's license issued in countries that have signed the Vienna Convention are valid In the Republic of Armenia.

Asia (13)Afghanistan, China, Indonesia, Kazakhstan, Kyrgyzstan, Mongolia, Pakistan, Philippines, Republic of Korea, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan
Europe (41)Albania, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Holy See (Vatican City)
Americas (9)Bahamas, Brazil, Costa Rica, Cuba, Ecuador, Guyana, Mexico, Peru, Venezuela
Middle East, Africa (20)Azerbaijan, Bahrain, Central African Republic, Chile, Cote d’Ivoire, Democratic Republic of the Congo, Ghana, Iran, Israel, Kenya, Kuwait, Liberia, Morocco, Niger, Republic of South Africa, Senegal, Seychelles, Tunisia, Uruguay, Zimbabwe

Driver's license issued in the country that has not signed the following Convention are not Valid in Armenia, in this case International Driving Permit required . Please note that the driver's license issued in Canada and the United States are no longer valid in the Republic of Armenia.
Use of the Vehicle
B) The Renter must lock the doors of the Vehicle and activate its anti-theft systems, if provided, when leaving the Vehicle. The Vehicle must be parked on areas designated for parking. 
The Vehicle may not be used: 
i) for carrying more people than allowed in its registration certificate or technical specifications; 
ii) for carrying more cargo than allowed in its registration certificate or technical specifications; 
iii) for towing or pushing of other vehicles (including trailers) without Hertz’ prior consent; 
iv) for driving on terrain or roads that are not suitable for the Vehicle; 
v) for carrying goods that are not properly fastened; 
vi) for carrying goods or objects, the odor of which causes damage to the Vehicle or renders its immediate renting impossible; 
vii) on rallies, test drives or racing events; 
viii) in violation of traffic and other regulations; 
ix) for illegal actions; 
x) for re-renting without Hertz’ prior consent; 
xi) for driving on areas where traffic is prohibited; 
xii) for driving lessons; 
xiii) for carrying people or cargo for business purposes without Hertz’ prior consent;
xiv) for carrying animals. Transportation of animals is permitted only on prior agreement with Hertz in specially designed cages
Terms of Payment
A) By signing the Rental Agreement, the Renter authorizes Hertz to debit all costs arising from completing of the Rental Agreement to his/her credit or charge card or any other method of payment accepted by the Lessor. Hertz has the right to pre-authorize charging of an amount from the Renter's credit card that equals the sum of estimated rental charges, the non-waivable excess of the Vehicle, a tankful of fuel and refueling service charge, parking and traffic fines. 
B) The Renter is responsible for covering the entire cost of the Rental Agreement even if he/she has listed a third party has the payer. 

Hertz in Armenia accepts all the main types of credit cards: AMEX, VISA, Eurocard/Mastercard, Diner’s Club, as well as cash payments. Payments through bank transfers are possible in the presence of the Chief Manager’s approval. The payments have to be made in AMD with the official rates set by the Central Bank of Armenia on the next day after the return of the vehicle. The exchange rate may be different from the rate that was set by the bank tenant.
Pickup / Delivery and Return of the Vehicle
A) Hertz will supply the Vehicle to the Renter in good overall and operating condition, complete with all necessary documents. All necessary documents are defined as documentation required by law to use the Vehicle in the way the Renter has informed the Lessor at the time of reservation. 
B) The Renter agrees to return the Vehicle to Hertz at the location and on the date and time designated in the Rental Agreement, in the same condition as rented, with the same documents and accessories, subject to natural tear and wear. 
C) The Renter will check the condition of the Vehicle when supplied by Hertz, and with his/her signature, will agree that it corresponds to the description given in the Vehicle Condition Report or the Agreement. The Renter must have a Hertz representative eliminate any difference between the Vehicle's actual and the documented condition before taking possession of the Vehicle. The Renter acknowledges that during the rental he/she will be responsible for the careful use, documents and accessories of the Vehicle as well as safe driving. 
D) The Renter must return the Vehicle to the Hertz location designated in the Rental Agreement within the normal business hours of the location concerned. If The Renter returns the Vehicle outside of these hours he/she must comply with the out-of-office-hours return instructions for that location. In case of out-of-office-hours return the Renter will remain fully responsible for the Vehicle until Hertz personnel has actually taken possession of it. 
E) If Hertz has agreed that the Renter may return the Vehicle to a place other than a Hertz rental location, he/she will remain fully responsible for the Vehicle until Hertz personnel actually take possession of it. 
F) If the Renter fails to return the Vehicle to the agreed return point at the time designated in the Rental Agreement, Hertz will add an additional day's charges to the rental charges for each and every 24-hour period of delayed return. 
G) The Renter is obliged to pay a supplementary cleaning fee of 5000 AMD if the Vehicle requires a more thorough than Hertz standard cleaning at return. 

In case the tank of the returned car is not full, there is an additional fee of 600 AMD per liter. Note: this is not a fuel selling

If, when signing the Rental Agreement, the Renter has indicated his/her intention to purchase a full tank of fuel at the commencement of the rental (Fuel Purchase Option), he/she will pay for it in the amount indicated in the Rental Agreement or in the estimated charges presented to him/her, and may return the Vehicle without refilling its fuel tank. Fuel not used by the time of the Vehicle's return will not be refunded. 

Hertz in Armenia has 2 offices for cars pickup and returns:
 - Downtown Office - Abovyan Street 7, Yerevan 0001 
- "Zvartnots" International Airport (Meet and Greet Service). 
All the clients, who are renting and handing over the cars at the airport, must book the cars in advance. 
The clients, who purchase or hand the cars over at the airport, must book the car in advance. 
The clients, who purchase or hand the cars over the airport, pay a fee for the rental point in the amount of 10 000 AMD.
Insurance Packages
Hertz in Armenia provides two types of insurance: standard package and full package.

The standard insurance package is already included in the rental price. This package includes: insurance in case of an accident, insurance for theft, insurance of the passenger, compulsory third part insurance. With standard insurance package, there is a deposit of 155 000 AMD. This sum is the amount of maximum liability and presents the maximum risk of the tenant.

The deposit can be returned in case the car was returned to the company in the same condition as when it was given to the tenant. In case of any damage Renter will lost the whole deposit amount. The full insurance package includes standard insurance, but in this case the sum of not covered liability is equal to zero.

In the case of full insurance package there is an additional charge of 7000 AMD per day. The maximum amount of additional charge is 49 000 AMD during the whole rental period. Here the only liability of the Renter is in case of the damage or accident etc. immediately stop the car and call Hertz.

This sum is non-refundable payment. All the types of insurance are considered valid if:
  • The name of the driver is set in the contract of Hertz,
  • The driver at the time of the accident is not under the influence of alcohol and drugs or etc…
  • If there is an act of the police and the security act.
  • Driving Restrictions
    Driving outside Armenia is allowed only upon the prior written permission by authorized Hertz personnel only. Such permission must be stated in Rental Agreement.
    Cars can be driven in the territory of Armenia and Nagorno Karabakh without prior permission. Such permission is necessary for driving to Georgia. 
    Extra fee of 15 000 AMD applies for providing driving permission to Republic of Georgia. Such permission can be obtained at the time of rental.
    One-Way Rentals
    One Way rentals are allowed between Hertz Armenia and Hertz Georgia locations.
    One Way Rental fee will apply to all rentals with pick up - Hertz Armenia Locations and drop off - Hertz Georgia Locations (Rose Revolution Square 1, Tbilisi, Georgia, Tbilisi International Airport).
    Responsibility for Property
    Hertz takes no responsibility for the property and objects of the Renter, additional drivers and passengers that has been left in the Vehicle during its use or after that.
    Damages, Accidents, Theft and Vandalism
    A) The Renter is obliged to report any traffic accident, crash, theft of the Vehicle or its parts and/or any other incident the Vehicle is involved in to Hertz and on its demand the Police. 
    B) Without Hertz's consent, the Renter must not accept any possible liability or free anyone from a possible liability after an incident. The Renter is obliged to take the names, telephone numbers and addresses of the witnesses and persons involved in the incident and may not settle with the collection of oral information only. 
    C) In the event of an accident, theft and/or vandalism, the Renter is obliged to fill in an accident or theft report form. The Renter must also provide Hertz with a signed letter of explanation containing his/her account of the incident, and a copy of his/her driving license. 
    D) If the Vehicle is stolen, the Renter must hand the Vehicle keys, documents and remote control of the Vehicle's anti-theft system over to Hertz. 
    E) The Renter is obliged to cooperate with Hertz and its insurance providers on the investigation of the traffic accident, theft and/or act of vandalism. 
    F) If weather conditions, darkness, time and/or location of the Vehicle return make it impossible for Hertz employees to discover the loss of Vehicle parts and/or damages the Vehicle and/or its parts have sustained during the rental, or if the discovery is difficult due to uncleanness of the Vehicle, location of the damages and/or initial location of the missing parts, then Hertz has the right to charge for loss or damage also after their discovery. In terms of this paragraph << DAMAGES, ACCIDENTS, THEFT AND VANDALISM.>>, Hertz has the right to claim compensation only for loss or damage that has been discovered no later than 15 days after the Vehicle has been returned by the Renter, provided the Vehicle has not been rented again during that time. 
    G) The Renter is liable for the loss of technical passport (applicable fee 20 000 AMD), vehicle keys (applicable fee 50 000-150 000 AMD) and plate numbers (applicable fee 20 000 AMD).
    Parking and Traffic Fines
    A) The Renter is fully responsible for all traffic and parking fines obtained during the rental and any other breach of law and its consequences. 
    B) If the Renter receives traffic or parking penalty during his/her rental, Hertz must be informed about this at the end of the rental. 
    C) If the fines described in paragraph <<PARKING AND TRAFFIC FINES>> (A) are paid by Hertz, the Renter must compensate Hertz for them and also pay the interests, legal and administrative costs related to them according to the price list of the Lessor. 
    D) Upon Renter's request, Hertz will supply him/her with a copy of any violation notice that originate from his/her use of the Vehicle and have been paid by Hertz.
    Personal Information
    By signing the Rental Agreement, the Renter allows Hertz to store his/her personal information and data of the Rental Agreement, and process them according to Hertz needs that include statistical analysis, credit check and protection of Hertz property. In case of a breach of the Agreement by the Renter, Hertz may make that information public and forward it to third parties according to the need of eliminating the damages Hertz has sustained due to that breach of the Agreement, and to eliminate the damage in the future.
    Validity of the Conditions
    A) Hertz reserves the right of changing the Conditions unilaterally and without prior notice. 
    B) Breach of any of the paragraphs in the Conditions will not void the Agreement and will not free Hertz nor the Renter from fulfilling their obligations according to rest of the Conditions. 
    C) Any dispute between Hertz and the Renter will be settled between the parties. If a settlement cannot be reached, the dispute will be settled by the Judiciary of the Republic of Armenia and according to the legislation of the Republic of Armenia.